Navigate challenges confidently with crisis communications.

Crisis communications help organisations by developing a clear plan to handle problems and keep their reputation intact. When the unexpected strikes, knowing how to communicate effectively is crucial. Good crisis communication not only lessens the impact of a potential issue, but helps the organisation build trust by how the organisation responds.

Our Crisis Communications service gives you the support you need in those challenging moments, helping your team feel confident, maintain control, and lead from the front.

Trust us to guide you through the storm with clarity, calm and unwavering positivity.

Team working on a Crisis Communications plan gathered around a desk

What is crisis communications?

In the simplest terms, crisis communications are the lifeline in a storm. When unexpected events occur, the right words and actions can build bridges, bolster spirits, and bring everyone to safer shores. At its heart, it’s about reaching out and ensuring everyone is on the same page, understanding what’s happening, and being resourced with consistent messaging.

It’s about listening, understanding, and responding with compassion. Crisis communications removes the burden of worry, allowing you to focus on action and solutions.

When times get tough, our team becomes your beacon of hope. We help to bring clarity, share accurate updates, and maintain a sense of unity. Crisis communications is your shield, guiding light, and voice of reassurance in trying times.
Remember, no storm lasts forever. With the right support, you’ll weather any crisis confidently.

Crisis communications team gathered around a desk

Why You Need Crisis Communication.

Crisis communication is your safety net during uncertain times. It equips your team with the skills to stay calm and composed, even when faced with intense pressure from the media or online chatter. Being well-prepared and trained can transform potential chaos into orderly situations, providing reassurance and clear direction. 

Building trust

Transparent, timely, and accurate communications reinforce trust among your team and external parties. It substantiates your reliability and strengthens relationships.

Operational continuity

Clear communication ensures everyone knows their role, reducing confusion and minimising disruption to operations.

Boosting morale

Supportive messaging uplifts spirits, fostering resilience and unity within your organisation during tough times.

Damage control

Managing crisis communications allows for swift, proactive responses, mitigating potential reputational damage and maintaining a positive public perception.

Creating clarity

During a crisis, well-managed communications dispel rumours, alleviate fear, and provide clear directives, ensuring everyone understands the situation and the planned course of action.

Enhancing decision-making

Effective communications provide essential information to decision-makers, supporting informed and agile responses.

Our approach to crisis comms

We understand that each organisation has unique vulnerabilities. Our work begins with a thorough identification process to uncover these. We then develop a reliable crisis process customised to your needs. This is not a one-size-fits-all solution; it’s a personalised plan that suits your circumstances.

In a crisis, all eyes are on you. The messages you convey can either escalate or calm the situation. We assist in formulating crisis messages that resonate with your audience and align with your values. Additionally, we help anticipate tough questions and prepare transparent, reassuring, and effective responses.

Lastly, we emphasise the importance of practice. We provide your team with confidence and skills through mock interviews. This enables them to handle real-life situations with poise and assurance.

Our approach to crisis communications combines thorough preparation and swift action. We’re here to guide you every step of the way, ensuring your resilience and readiness for future challenges.

Why choose
We Do Stories.

Our expert team is by your side during the good times and the difficult times, guiding you with a calming voice and reassuring hand. Trust us to navigate the complexities, keep spirits high, and ensure your organisation stands strong, even in the most challenging situations.

Our tailored approach respects your individuality. Each plan is crafted to fit you, reflecting your unique needs and values. Plus, with our rigorous training, your team will gain the confidence to handle any situation.

Whether you’re dealing with a data breach, a disgruntled ex-employee, a social post gone wrong or any situation that could damage your brand’s reputation, we’re here to help.

Team smiling sat in a circle near their desks

Be prepared for any crisis

Don’t wait for a crisis to hit. Equip your team with the skills and confidence to handle any situation. Book a meeting with our team to discuss your crisis communications plan today.